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HOMECITY ONLINE RETURN & CANCELLATION POLICY

At HOMECITY, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by HOMECITY  RETURN & CANCELLATION POLICY as detailed below.

Return Request:

  1. Return request can be accepted only in case where there is a manufacturing defect / damage found in the product at the time of delivery.
  2. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
  3. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
  4. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / manufacturing defect found, the same needs to be documented on the Installation Job Card for processing return and fresh replacement (only in case of non repairable damages) within 7 days.
  5. Credit Note / Refund can be provided by HOMECITY  if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers.

Cancellation Request:

  1. Orders can be cancelled within 24 hours only after the order placed, for a credit note or full refund. The same will be processed within 7 working days of request. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers.

Contact us: Feel free to reach us out for any enquiries / assistance

Toll Free Call Centre:1800 1800 010 , 1800 1800 020

(Monday–Saturday, 10:00 AM to 6:00 PM)

 E Mail: help@homecity.co.in

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